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DELIVERY & RETURNS
Shipping policy
Delivery Area:
We deliver within Austria as well as to all EU countries.
Shipping Costs:
Austria: €5
EU: €15
Free Shipping:
From €150 order value within Austria
From €200 order value EU-wide
Delivery Time:
Standard shipping: 2–5 business days within Austria
Return policy
You may initiate a return within 14 days of delivery.
Conditions for Return:
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The security seal on the neckband must not be broken.
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The product and its packaging must be undamaged and in original condition.
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Returns that do not meet these conditions cannot be accepted.
How to Initiate a Return:
Please contact us via email before sending back the item by providing the order number. We will provide instructions for the return process.
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